Billing & Payment FAQ
- When do tuition and fees process?
Tuition and fees typically process at least a week before the 1st day of classes. The amounts change dependent upon dropping/adding of classes, which is also dependent on the timing of the class schedule changes/date of the class. In spring this is in January, in summer this is in May, and in fall this is in August. Please visit the Tuition and Fee Details page for additional information.
Please note: Any time that you add credit hours to your registration during the term you will see tuition and fee amount changes. Depending on when you drop, you may not see a reduction in the tuition/fee amounts.
Charges continue to process at the beginning of the semester. If additional purchases are made, such as the student store, the bursar account balance changes. You can monitor it by logging into the student portal and authorized user.
- When will I receive a billing statement?
The Bursar Office compiles monthly billing statements on the last business day of every month detailing charges and payments that occurred during that month.
Billing Email Notifications: emailed the 1st day of every month to the student’s okstate email address and to authorized users.
- Fall: First notification sent Sept. 1st and due no later than Sept. 15th, unless on the semester payment plan
- Spring: First notification sent Feb. 1st and due no later than Feb. 15th, unless on the semester payment plan
- How do I get an on-demand statement?
To receive an On-Demand statement (a statement including the most recent account activity) log into your account portal. Once in your account portal click on the View On-Demand Statement option in the middle of the page. Select the term you require and click submit. In the Tuition and Fee section of the statement make sure to click on the > to expand the section before printing. This is a point in time statement.
- How can I get more details for the amount charged on my bursar account?
For charges not related to Tuition and Fees, please contact the department providing the service/or the purchase for details about the charge . The Bursar Office does not have access to specific details.
- What is ASP – All Sports Ticket?
Please contact the Athletic Ticket office for more details regarding All Sports Ticket charges tickets@okstate.edu or 877-255-4678.
- Housing Charges
For questions regarding housing and housing charges, please contact the Residential Life office at reslife@okstate.edu or 405-744-5592.
- Dining Charges or Meal Plan
For questions regarding dining charges, or meal plans, please contact dining@okstate.edu or 405-744-4920.
- Detail Code M830: Parking Citation
For questions regarding parking fines, please contact parking@okstate.edu or 405-744-6525.
- Detail Code M19T: Examity/Test Proctoring Fee
For questions contact katherine.callaham@okstate.edu or 405-744-6640.
You may see Examity or Test Proctoring charges, detail code M19T, usually have the course name as the description. Generally, Examity charges post around a month after the exam due to Examity’s billing cycle to the University.
- Detail Code M19C: iClicker Subscription Fee
For questions contact katherine.callaham@okstate.edu or 405-744-6640.
In the past, students have paid $20 - $24.50 a year for the iClicker service. OSU was able to get a campus wide contract so students could receive a rate of $3/semester. The billing cycle to bursar accounts usually occurs at the end of the semester.
- Fraternity/Sorority Dues
Dues for fraternity/sorority are not billed to bursar accounts. Please contact your fraternity/sorority for specific information regarding payment of dues.
- When will financial aid post?
Typically, financial aid begins posting to bursar accounts the first week of classes. For specific information about the status of your aid, and when it may post to your bursar, please contact the Financial Aid office at finaid@okstat.edu or 405-744-6604.
- I’m waiting on a waiver or other award to apply. What do I do about payment by the
due date?
You are encouraged to pay the amount that you are responsible for on or before the due date if you are aware of the waiver/award amount. If you must make other arrangements for your balance, please visit with the Bursar Financial Counselor.
- When will I receive a refund of a credit balance?
A credit balance results when the total of the credits posted to a student's account (e.g., payments, loan disbursements, scholarships, etc.) exceeds the total of the charges applied to the account for the semester.
A credit balance shows as a negative balance. If you have chosen direct deposit, the funds typically are deposited within 24-72 hours after the refund line item appears in the bursar account. Otherwise the refund is issued weekly with a paper check via postal mail. Click here for more direct deposit information and refund information.
You may receive a refund and still have a bursar account balance due. This may be due to changes in Title IV funds, charges posting the same day as the refund is issued, or other charges posting after the refund has been issued.
- What is an Inclusive Access- OL books, materials charge, detail code UB06?
Some courses utilize online materials. Inclusive Access is a collaboration between your professor, the publisher, and the University Store to provide required course materials digitally at a significantly reduced price. Digital materials may include an eBook, study aides, tests, etc. Required course materials are available the first day of class via Canvas and are charged after the drop/add period is over.
There is an Opt-Out deadline, usually after drop/add date. Instructors provide more specific directions if needed, usually information is in the syllabus. Students receive emails from the bookstore usually a week before the class starts with information.
Students who drop a course during the drop/add period (within the first ten days of the semester during the fall or spring, or within the first five days of the semester during the summer or intersession courses) will not be charged for Inclusive Access content.
The Inclusive Access- OL books, materials charges usually process after the drop/add period and may not be on the 1st semester billing statement.
For short courses please be aware of unique add/drop deadlines on the Registrar’s website.
Click here for more information.
- What if I don’t want to participate in the Inclusive Access program, or have already
purchased my course materials another way?
These course materials are required by your instructor, and the University Store has worked with the publisher to offer these materials at the lowest cost. If you decide you do not want to participate, you will need to opt out of the program and be sure you have obtained the correct materials on your own. Please note, Inclusive Access often includes not only the textbook but also access to homework and quizzes so opting out may impact your ability to complete required coursework tied into the access. To opt out, please navigate to the course in Canvas and select the “Opt Out” button.
- What is a charging privilege hold?
This Oklahoma State University extends bursar optional charging privileges to students and employees to facilitate use of campus-based services. In order to maintain charging privileges with the University, bursar accounts must be current. If your account is considered past due, charging privileges will be revoked and you will no longer be allowed to charge optional items/services to your bursar account.
- What is the charge on my credit card Merchant Details OKMU Stillwater USA?
It is an on campus vending machine purchase, point of sale. It is not a charge processed to bursar account.
- How do I update my saved payment method address?
To update the billing address for your saved payment, log in to the bursar account portal. Once logged in, click on the Payment Profile tab on the right-hand side. Once on the payment profile page, locate the saved payment method needing to be updated and go all the way over to the right to find the Action column. Click on the cog wheel icon and then select Edit. This will allow you to make changes to or update your saved payment method billing information.
- How do I make a payment for less than the balance due?
To make a payment for less than the balance due you will log in to the bursar account portal and click on the Make Payment tab in the top gray bar. Click on the Current Bursar Balance option and in the drop-down menu type in the amount that you would like to pay and then click ADD. This will populate the payment amount in the bottom right and the Continue box will turn green. Please let me know if you have any further questions.