Frequently Asked Questions

 
Where can I view my OSU Bursar bill online?
 
 
 
How do I view my Bursar bill online?
 
Students/Faculty/Staff must http://my.okstate.edu to view billing statements and set up a semester payment plan. Once logged into myOKSTATE, click on OSU Stillwater/Tulsa Bursar Account under Quick Links.
 
SIS Login Screenshot
 
SIS Links Screenshot
 
If you have never been a student at OSU, contact the Bursar Office via email at bursar@okstate.edu to request your PIN. Go to the bursar website and click the Alternate Login after you receive the PIN. You must set up your Authorize User access within 72 hours from receiving your PIN.
 
 
How do I authorize others (parents) to view my Bursar Bill online?
 
Once logged into Student Self-Server, click on OSU Stillwater/Tulsa Bursar Account under the Quick Links. Click on Authorized User tab at the top of the page. Enter authorized user email address and click Yes to what you want them to access. The authorized user will receive two emails; the first will be an email acknowledging they are an authorized user; the second email will be their temporary password. Once they have received both emails, the authorized user needs to go online to the bursar website and click on the authorized user link.
 
SIS Authorized Users Screenshot
 
What if I forgot my PIN needed for Alternate login?
 
If you have never been a student at OSU, you may access bursar information using your Banner ID number and PIN, by clicking the alternate login link located on the bursar website at http://bursar.okstate.edu. After logging in, you can view billing statements, payment methods, payment history, make payments, etc.
 
If you have never been a student  and do not know your PIN:
 
If you have been a student and do not know your PIN:

1. Current and former students with an Active O-Key Account:

  • Log into Self Service (via the my.okstate.edu portal) and select "]OSU Stillwater/Tulsa Bursar Account" under the Quick Links section.
2.  Former Students without an Active O-Key Account
  • Former students who have attended OSU since Fall 1999 can access their bursar account information by logging into Self Service via the Alternate Login option using their Banner ID number and Banner PIN. If you don’t know your Banner ID or PIN, you can submit a Banner PIN Request and receive them via email.
  • Complete the Office of the Registrar Banner Pin Request form (https://registrar.okstate.edu/sites/default/files/Documents/Forms/Access...
If you have an active O-key and are experiencing access issues, please contact the OSU Help Desk at 405-744-4357 or email  helpdesk@okstate.edu 
 
 
Why am I getting an email telling me about my bursar billing statement?
 
Emails are automatically sent monthly informing students when their billing statement is available to view online. These emails are sent to the University email and to authorized user email addresses. Payment plan participants are sent installment payment due notifications in separate emails and the billing statement email is to inform you of the total monthly billing statement amount for informational purposes
 
How do I get my refund/stipend?
 
There are two methods for receiving a refund:
  • Direct Deposit
  • Refund check by mail to local address
 
Direct Deposit
 
Signing up for direct deposit is quick and easy. To add/manage banking information and receive deposits electronically, do the following:
  • Log into CAS using your O-key
  • Under Quick Links, Click on OSU STW/Tulsa Bursar Acct
  • Click on “Refunds” on the top menu bar
  • Under “Current Refund Method”, Click on “Set Up Account”
  • A dialogue box will appear: Click on an “Existing Account” or “Set up a New Account” and the “Continue” button
  • If you clicked on an “Existing Account”, your refund account will be assigned to the existing account
  • If you clicked on “Set Up Account”, enter the required information and press “Continue”
  • Agree to the terms and press “Continue”
The Direct Deposit Program provides quicker delivery of your refund when your bursar account has been overpaid. If you participate in direct deposit, your refunds will transfer to your checking account within 48 hours after the credit becomes effective on your bursar account. The Direct Deposit Program is a service that is totally electronic, eliminating all manual processing steps. To sign up, click Bursar Login located on the left hand side of the bursar website and use your O-Key login to complete the Direct Deposit Sign-Up information. If you do not choose to participate in the Direct Deposit Program, your refund will be issued by check. Refund checks are mailed on a bi-weekly schedule to students’ local addresses. The Bursar Office cannot cash these University-generated refund checks nor can they cash personal checks.
 
 
When is my bursar bill due?
 
The Bursar Office provides a monthly billing statement on the last business day of every month detailing charges and payments that occurred during that month. Statement notifications are emailed monthly to the students okstate email address as well as to authorized users and payments are due upon receipt. Payment plan participants are sent installment payment due notifications in separate emails and the statement email is to inform you of the total monthly billing statement amount for informational purposes. Charges that appear on your billing statement that are still unpaid after the 15th of the month are subject to a 1.5% monthly penalty if you are not enrolled in the payment plan.
 
 
Who is responsible for paying my bursar bill; me or my parents? 
 
The student is responsible for paying and making sure the account is kept current. Delinquent account information is disclosed to credit reporting agencies, which could endanger the student's credit rating on a local or national level. Click here for more information about Financial Responsibility
 
 
How do I pay online with a web check?
 
The Bursar Office has a “Make a Payment” link at bursar.okstate.edu for a guest payment or you may go directly into http://my.okstate.edu, click on OSU Stillwater/Tulsa Bursar Account under Quick Links. To pay with a web check as a Guest, you need the Banner ID, birthdate, and amount to pay. There is a ten business day delay to clear a transcript financial hold using this method of payment. 
 
Once a returned check is received, the web check payment method is no longer available to pay your account. 
 
Example of the bank account information needed:
 
Information on check
 
 
How do I contact the Bursar office if my question is not answered here?
 
Send an email to bursar@okstate.edu with your question.